FAQ Clients

FOR IMAGING CENTERS & HOSPITALS

Why choose USARAD?
Who are the radiologists reading our studies?
Do you carry your own teleradiology platform?
Is there a long-term commitment to use your services?
How do you manage quality control?
Do you have technical support?
Do you carry malpractice insurance?
Do you provide preliminary or final reports?
How secure is your system?
Can our referring physicians speak with the radiologists?
What is the typical timeframe for implementing USARAD's Radiology service?
How can we get more information?
We are ready to start using your services, what's next?

Why choose USARAD? Our focus on quality and commitment to our customers is our top priority. We have many satisfied clients who will speak on our behalf upon request.

Who are the radiologists reading our studies? We represent a group of ABR certified radiologists trained at top US institutions. The majority of our radiologists are fellowship trained and many have additional CAQ certifications. We offer expertise in multiple subspecialties including neuroradiology, musculoskeletal, body, emergency radiology, pediatrics, PET/CT & oncologic imaging and cardiac CT angiography. We carry the necessary state licenses and medical malpractice insurance. We will undergo any necessary credentialing process at your hospital.

Do you have your own teleradiology platform? We are partnered with a 3rd party advanced proprietary teleradiology solution which includes workflow/dictation/report distribution, all in one package.

Is there a long-term commitment to use your services? Our commitment is to offer high quality services and develop a long-term relationship. There are no long-term commitments. We are confident that you will like our service. However, if for whatever reason you are not satisfied, you can cancel our service with a 90 day notice.

How do you manage quality control? We have stringent quality control requirements. We conduct blind peer reviews and reports are available to our clients.

Do you have technical support? Our technical support is available 24 hours a day, 7 days a week and 365 days a year. Customer service representatives will answer your questions or connect you directly with the radiologist handling your case.

Do you carry malpractice insurance? We carry malpractice coverage valid in all U.S. states its territories.

Do you provide preliminary or final reports? We can provide either final or preliminary reports depending on your needs.

How secure is your system? Our technology is Health Insurance Portability and Accountability Act (HIPAA)-compliant. Our processes and technical infrastructure provide secured and confidential data management.

Can our referring physicians speak with the radiologists? Absolutely. Our goal is to build your business. Our radiologists frequently have connect-calls with referring physicians.

What is the typical timeframe for implementing USARAD's Radiology service? We offer an advanced turn-key technological solution, and we can start servicing you in as little as three days. Overall, however the timeframe will vary depending on the facility's circumstances, credentialing requirements etc.

How can we get more information? As simple as dialing 888-321-RADS. Alternatively, you can fill out our online form.

We are ready to start using your services, what's next? Once the contract is signed, the onboarding process between USARAD and the client will begin. Our IT team will work with the client's team to establish secure connection and provide training to the clients team. Our Credentialing team will assist with any credentialing needs the client has. Once all credentialing and IT needs are completed testing will be performed and then the client will be able to go live and start sending cases.